Frequently Asked Questions (FAQs) - E-SHOP
You can place an order directly on our website by adding items to your cart and proceeding to checkout.
We accept credit/debit cards, back transactions and other secure payment options available at checkout.
Orders can only be modified or canceled within a short time after purchase. Please contact us immediately by email hello@molci.store if you need changes.
Yes! We offer both digital and physical gift cards in various denominations. More information about gift cards could be found in a gift voucher section.
We ship worldwide. Shipping options and costs will be displayed at checkout.
Shipping times depend on your location and the shipping method chosen. Estimated delivery times are provided at checkout.
Yes! Once your order has been dispatched, you will receive a tracking number via email.
If your order is delayed beyond the estimated delivery time, please contact us at hello@molci.store with your order number.
Yes! If you are local, you can pick up your order in MOLCI Dress Gallery.
Your order is kept in MOLCI Dress Gallery for 14 days.
Yes, we accept returns and exchanges of READY TO WEAR items within 14 days of purchase, provided the item is unworn and in its original condition with all the labels.
Contact our customer service at hello@molci.store with your order details to start the return process.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Refunds are processed within 14 days after we receive the returned item.
Please refer to our size guide, available on each product page.
Most of our products run true to size, but we recommend checking the size chart for accuracy.
You can sign up for restock notifications on the product page.
You can purchase Digital Gift Vouchers on our website or visit our store for a Physical Gift Voucher. (Click here for more details)
Yes, you can enter the recipient’s email address and schedule the delivery date at checkout.
Contact us at hello@molci.store with the details of your purchase, and we will assist you.
Yes! You can visit us at MOLCI Dress Gallery, J. Basanavičiaus g. 4A, Vilnius.
You can reach us via email at hello@molci.store or through our contact form on the website.
Frequently Asked Questions (FAQs) – Custom-Made Dresses
A custom-made dress is designed and tailored specifically for you, based on your measurements, preferences, and style choices. (Click here for more details)
The process typically involves an initial consultation, selecting fabrics and designs, taking measurements, and multiple fittings to ensure the perfect fit.
Yes! We offer design consultations where you can discuss your vision, fabric options, and custom details with our team. (Click here to register for a consultation)
The production time varies depending on the complexity of the design but generally takes between 2 to 6 weeks. We recommend placing your order well in advance.
Absolutely! You can bring sketches, photos, or ideas, and we will work with you to bring your vision to life.
Yes, we offer a selection of premium fabrics, embellishments, and details to make your dress truly unique.
Yes, we specialize in wedding dresses, evening gowns, prom dresses, cocktail dresses, and other special occasion wear.
Prices vary depending on design complexity, fabric choices, and detailing. Contact us for a personalized quote. Our custom-made dresses, including wedding gowns, evening dresses, prom dresses, cocktail attire, and other special occasion wear, start at €1200. Each piece is meticulously crafted to ensure a perfect fit and exceptional quality.
Yes, a deposit is required to begin the process, with the remaining balance due upon completion. The deposit is calculated as 60% of the agreed amount.
We accept credit/debit cards and bank transfers.
If you visit our studio, we will take your measurements professionally. If ordering remotely, we will provide a detailed measurement guide. (Click here to see the video on how to measure yourself correctly).
Typically, 1 to 4 fittings are needed to ensure a perfect fit.
Yes, we ship internationally. Shipping costs and times vary based on location.
Yes! If you are local, you can pick up your dress in MOLCI Dress Gallery.
If your dress is damaged during shipping, please contact us immediately for assistance by email hello@molci.store.
Since each dress is made specifically for the client, we do not accept returns or exchanges.
Minor adjustments may be possible, but major changes might incur additional costs.
You can book a consultation by contacting us via email at hello@molci.store or visiting our showroom. (Click here to register for a consultation)
You can reach us via email at hello@molci.store or through our contact form on the website.