Return & Exchange Policy

At MOLCI, we take pride in creating high-quality, custom-made and exclusive dresses. Due to the nature of our products, we have a specific return and exchange policy outlined below:

Custom-Made Dresses

• As each custom-made dress is tailored specifically to the client’s measurements and preferences, we do not accept returns or exchanges for custom orders.
• Before finalizing the design, we conduct multiple fittings and adjustments to ensure a perfect fit. If any minor alterations are needed, we are happy to make adjustments as agreed upon during the process.

Ready-to-Wear Products 

• If you purchase a ready-to-wear product and it does not meet your expectations, you may return or exchange it within 14 days of delivery.
• Items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Refunds will be issued in the original form of payment, shipping costs are covered by the customer. 

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 14 days of delivery. We will assess the issue and arrange a replacement or refund accordingly.
• Proof of damage (photos) may be required for processing the return.

Non-Returnable Items

• Custom-made dresses
• Gift vouchers
• Items that have been worn, altered, or damaged after delivery.

How to Initiate a Return or Exchange

1. Contact our customer service at hello@molci.store with your order details.
2. Once your request is approved, we will provide further instructions on how to return your item.
3. After receiving and inspecting the returned item, we will process your refund or exchange.

For any additional questions regarding returns or exchanges, feel free to reach out to our team.