Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of purchase, provided the item is unworn and in its original condition with all the labels.

How do I initiate a return?

Contact our customer service at hello@molci.store with your order details to start the return process.

Are returns free?

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

When will I receive my refund?

Refunds are processed within 14 days after we receive the returned item.

Where do you ship to?

We ship worldwide. Shipping options and costs will be displayed at checkout.

How long does shipping take?

Shipping times depend on your location and the shipping method chosen. Estimated delivery times are provided at checkout.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a tracking number via email.

What should I do if my order hasn’t arrived?

If your order is delayed beyond the estimated delivery time, please contact us at hello@molci.store with your order number.

Can I pick up my order in the store?

Yes! If you are local, you can pick up your order in MOLCI Dress Gallery.

How long does it take to pick up the goods after choosing studio pickup?

Your order is kept in MOLCI Dress Gallery for 14 days.